Privacy Policy
Privacy Policy — The Shoulder Doc
The Shoulder Doc website is committed to protecting and respecting your privacy.
At The Shoulder Doc, we are committed to respecting and protecting your privacy at all times and take seriously our responsibilities under data protection legislation. This privacy notice outlines how we collect and use your personal information, how we keep it secure, and your legal rights.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognize the importance of keeping that information secure and letting you know what we will do with it. For the purpose of the Data Protection Act 1998 (the Act), this policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website, and you should check their policy before continuing to access the site.
Information We May Collect From You
We may collect and process the following data about you:
Information that you provide by filling in forms on our site www.TheShoulderDoc.co.uk. This includes information provided at the time of registering to use our site, subscribing to our service, or requesting further services. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We are very keen to evaluate the services we offer and to contribute to medical knowledge and current evidence. We may also ask you to complete surveys that we use for research purposes related to shoulder care and treatments, although it is not obligatory to respond to them.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual, and we will not collect personal information in this way. We may obtain information about your general internet usage by using a cookie file that is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalized service. They enable us to:
Estimate our audience size and usage pattern.
Store information about your preferences, and so allow us to customize our site according to your individual interests.
Speed up your searches.
Recognize you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will reject cookies, our system will issue cookies when you log on to our site.
Where We Store Your Personal Data
The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for one of our suppliers or for us. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details, and the provision of support services. By submitting your personal data, you agree to this transfer, storing, or processing.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Uses Made of the Information
We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service when you choose to do so.
To notify you about changes to our service.
We may also use your data or allow selected third parties to use your data to provide you with information about goods and services which may be of interest to you, and they or we may contact you about these by [post or telephone].
If you do not want us to use your data in this way or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
Disclosure of Your Information
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@TheArmDoc.co.uk.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
Who Are We?
The Shoulder Doc Clinic is an educational website for patients seeking shoulder-focused orthopedic healthcare services, which includes appointments for outpatient shoulder consultations and treatments, shoulder surgical services, and diagnostic imaging relevant to shoulder conditions.
What Types of Data Do We Collect and Use?
In order for The Shoulder Doc and your clinician to provide your shoulder care and treatment, we will collect certain types of personal and sensitive data about you. The personal data we might collect includes:
Personal details including your full name, title, date of birth and gender
Your address and contact details, including email address and telephone numbers
Emergency contact details and/or next of kin
Your National Health Number
Details about other clinicians involved in your care or referral, e.g. your GP or physiotherapist
Financial information including your credit card or other bank details if you are responsible for the payment of all or part of the bills relating to your care
Your medical insurance details or information regarding other organizations responsible for funding your care
Where Does This Information Come From?
The information, which is part of your medical record, may be provided by either yourself, your GP, your referring clinician, as well as by your consultant and any other health professionals involved in your care. Further information may also be provided by your insurer or others funding your treatment. We also collect information directly from you when you visit our website and patient portals, including from our clinical outcome system.
What Legal Basis Does The Shoulder Doc Clinic Have for Storing and Using My Personal Data?
Under the General Data Protection Regulations Article 6(1) and Article 9(2) we have the right to process your data in the following ways:
To support the provision of high-quality shoulder treatment and clinical care appropriate to your needs
To communicate with you regarding your clinical care with us and to resolve any queries, concerns or complaints you may have
To communicate with other health professionals and referring clinicians regarding your care
To undertake clinical audit and statistical analysis to monitor the standard of care provided and improve clinical performance
In order to obtain payment for your treatment